Customer Manager

Job Summary

If you enjoy high pace, a flexible work scope and excel in different forms of comunication this role is for you! 

This role carries a high level of responsability and you will be the focal for external daily communcation with our customers. You will also be a vital part within operations challenging and driving delivery performance and cost adherance/improvement on P/N level.

This is a very good opportunity to grow and build a good foundation for any potential leadership role in the future.
 

Job Responsibilities

The Site Customer Manager is responsible for the execution of contract, product strategies at site level and in line with requirements and the agreed scope.

Daily focus

• Voice of the Customer! – Challenge and drive improved delivery performance 
• Run all daily external operational communication – Delivery adherence / Recovery plans / Non-conformance / Qualifications / etc
• PnL Manufactured Sales, Financial forecasting and trading delivery volumes
• Actively executes Risk and Opportunity Management
• Responsible for reconciliation and site’s sales order management related to delivery. Manage Arrears KPI.
• Responsible for change management on P/N level
• Manage customer related visits on site 
• Lead customer production readiness assessments when required
• Manage customer score card
• Adheres to all program management standards and policies in accordance with the GKN Aerospace Program Management framework and contribute to process development.
• Represent Operations in PO-review process
• Responsible for undertaking any other activity required to ensure successful delivery of the program

 Strategic focus

• Create and support Program Improvement Plans including cost improvement, pricing initiatives, enable Zero Defects Manufacturing, redesign initiatives, gaining agreement with relevant stakeholders according to LCG processes.
• Contract and Business case fulfillment – with focus on both obligations and rights
• Business Development in existing deals together with programs and procurement. Provide input to make, move, buy decisions and strategic procurement decisions.
• Support in the proposal and LCG process.
   

Job Qualifications

• BSc degree, in Engineering or economics or Equivalent experience
• Minimum 3 years of relevant business experience. Experience from Programs, Operations, Supply Chain and Procurment is meriting.
• You have good communication and reporting skills for internal and external tasks
• You are not affraid of working odd hours, availablity is essential in this role
• The position requires an outgoing personality with excellent collaboration skills as well as the ability to work independently
• You are result oriented with a strong sense of accountability and commitment
• You have the ability to work both strategic and handling daily operational tasks 
• A good understanding of metric and data driven performance management 
• Fluent in both Swedish and English, verbally as well as written
   

Personal skills

• The ability to speak to all people at all levels are very important, an outgoing personality with high social skills is therefore very desireable. 
• You are open, honest, structured and service minded
• You have the ability to create enthusiasm and bring energy to the team
• You thrive in a high pace environment
• You play to win

Application

The recruitmet process is ongoing, therfore do not wait to send in your application. 

Last date for application: 2024-12-15

For more information, please contact hiring manager:
Victor Carlander, tel. 3553

The position requires that you undergo and be approved according to the current regulations for security protection. For positions where GKN's customer has requirements for security classification, this may, in some cases, involve specific citizenship requirements

Employment

Travel and Location: You will be stationed in Trollhättan. Travel is expectied when needed.