Accounts Receivable Administrator

Job Summary

A Shared Service Centre (SSC) is being established in Pune, India to deliver Finance activities for a global aerospace company. Initially, the scope will be AP and AR, but this is likely to expand into other Finance activities. The aim is to improve operational efficiency, agility, and scalability, thereby enhancing support for the organisation's needs. 

AR Administrator will report directly to the AR Manager and will be responsible for delivering the Accounts Receivable processes. This includes ensuring the accurate and timely processing of transactions, cash allocation, invoice management, and collections. The role requires strong collaboration with both internal teams and external stakeholders, ensuring compliance with performance and quality standards.

Job Responsibilities

• Execute the full Accounts Receivable (AR) process including:
  • Managing customer master data
  • Invoice customers
  • Manage programme/customer queries
  • Manage and process collections (cash allocation)
  • Credit control (running aged debt reports, issuing standard chase letters for overdue)
  • Customer statement reconciliations
  • Managing and processing adjustments
  • Intercompany reconciliation
• Raise and send customer invoices and credits in accordance with customer requirements and agreed terms.
• Allocate cash remittances and apply payments to the appropriate customer accounts.
• Investigate and resolve unallocated cash discrepancies to ensure accurate financial reporting and customer account management.
• Post AR activity to the general ledger and prepare detailed reports outlining balances due and amounts to be collected from customers.
• Prepare regular AR reports and conduct AR ageing analysis, identifying delinquent accounts and escalating as necessary.
• Study and review customer account details to assess past payments and resolve outstanding queries.
• Process adjustments and write-offs in a timely and accurate manner, in accordance with company procedures.
• Manage the credit/collection process, following up on overdue accounts, resolving payment issues, and ensuring timely collection of debts.
• Produce credit/collection reports, analyse delinquent accounts, and ensure all actions taken are documented and aligned with internal policies.
• Process all AR-related activities in line with agreed Service Level Agreements (SLAs).
• Manage the process of setting up new customers in the system, ensuring accurate details such as credit limits and payment terms are entered.
• Maintain detailed records of all collection activities, including customer contacts, names, email addresses, and phone numbers.
• Work closely with the AR Manager, and wider business to ensure effective credit management and cash receipt.
• Develop and maintain desktop procedures and process flows for AR processes.
• Contribute to continuous process improvements and escalate issues from local entities.
• Manage and resolve business, budget holder and programme team queries

Job Qualifications

Essential:

• Experience working within a similar role
• Excellent analytical skills with strong attention to detail, ensuring high accuracy in data entry and processing
• Excellent communication skills, both written and verbal, with the ability to interact with internal and external stakeholders
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Ability to work under pressure, meet deadlines, and manage multiple tasks effectively

Desirable:

• Relevant degree in Finance / Accounting or similar field is preferred
• Experience in a Shared Services Centre (SSC) environment for atleast 2 years.
• Knowledge of ERP systems, processes and workflow technology
• Familiarity with electronic payment systems or AR automation tools
• Good knowledge of basic O2C concepts and procedures
• Operated in complex environment with the same size and scale
• Experience from working in a similar industry