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Technical Support Lead

Date: Dec 30, 2020

Location: Papendrecht, NL

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.

About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.

About the opportunity

As technical support lead you create conceptual deliverables that comply with requirements stipulated by Customer, Airworthiness Authorities and internal standards. You will provide in-service solutions taking into account airworthiness and qualification requirements.. In this role you are representing  Fokker on international level (TSPOC). You also iaise with Program Management, FK TechPub, FK engineering, airworthiness and NH90 Partner Companies on NH 90 technical Queries and repair desigh approvals. And continuously support the improvement of the NH90 product & services and the Fokker technical support process. 

Your responisbilies & qualifications

•    You report to the ILS Engineering Lead (ILS Manager)
•    You divide the work in the team and monitors progress
•    You assist in helping monthly reporting 
•    You sign of for each answer provided by other Service Engineers
•    You provide correct answering of technical queries from NH90 helicopter operators 
•    Safeguarding airworthiness and qualification standards
•    You provide input to Fokker configuration management process
•    You substantiate the validity of technical solutions for similar cases
•    You coordinate/monitor of technical solutions
•    You provide input to the Service Bulletin/RDAS process 
•    You will liaise with other PC-TSPOC’s and NHI Service Engineering


What do you need to be successful in this role?

•    You are customer and service oriented, with a pro-active attitude and determination to provide excellent customer service in an (international political) environment with many stakeholders.
•    You are able to build up good and sustainable (international) relations.
•    You must speak and write English proficiently.
•    Advanced knowledge and experience with Excel in creating and analyzing performance reports.
•    You have strong analytical capabilities and enjoy solving issues. 
•    You enjoy and are able to work either standalone and as part of a team. 
•    The ideal candidate will be able to learn quickly and has ambition to develop strong, flexible and pro-active customer support capabilities.

More information?

For more information you can contact Cor Bader via Cor.Bader@fokker.com We are looking forward to receive your application 

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.


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