Technical Support Engineer

Job summary

As member of the Technical Support Team, you are dedicated to the NH90 Helicopter program and you support the customers in technical matters arising during the fleet maintenance. By tapping on your engineering background/expertise, you will serve as the main point of contact for solving queries by our customers, you will create and manage technical solutions and you will coordinate the process so that the product's airworthiness and qualification requirements are met. 

About NH90 Helicopter program

The NH90 Helicopter program is one of the most successful international defense programs in Europe. With France, Italy, Germany and The Netherlands as launching Customers, the NH90 Helicopter is sold in many more European countries but also in the Middle-East, Australia and New-Zealand. The companies Leonardo, Airbus Helicopters and Fokker participate in a joined venture named NHI, located in Aix-en-Provence (FR) and, since 2000, NHI is jointly responsible for the Design & Development of the NH90 program. 

The Helicopter is produced at various final assembly lines throughout Europe. The NH90 Helicopter can be sub-divided in two main variants: the Naval Frigate Helicopter version (NFH), and the Troop transport Helicopter version (TTH). 
Each version has a national variant dedicated to that Customer requirement.

Today more than 500 NH90 helicopters are fielded at the various Forces in the world. All these Customers need support in their operation and their effort to keep the fleet's availability as high as possible. For this, NHI and partner companies (PC) have set-up a support organization in which each partner Company has been delegated a number of countries to support in the name of NHI; this is the so-called Delegated Partner Company (DPC). For this reason, each PC had to set-up or integrate NH90 Support Engineers in their Customer Support Organization.
 

What is the role about?

As a Technical Support Engineer, you create and provide In-Service Support solutions by taking into account airworthiness and qualification requirements. This means that:

• You coordinate and answer technical queries from NH90 helicopter operators and you substantiate the similarity of a technical solution to different variants. This includes controlling the status and monitoring.
• You coordinate the creation of Repair Design Approval Sheets (RDAS) together with Sustaining Engineers.
• You liaise with Program Management, Fokker TechPub, Fokker engineering, airworthiness and NH90 Partner Companies on the above topics.
• You continuously support the improvement of the NH90 product & services and the Fokker technical support process. 
• You support and deputize the NH90 Product Support manager & Service Bulletin Focal Point in his daily activities.
• If required, you are able to create and write a Service Bulletin in a pre-defined format.
• You represent Fokker on international level (Technical Single Point Of Contact).
• You report and archive your work.
   

What do you need to be successful in this role?

• An intermediate/higher vocational education level (MBO-4/HBO) preferably in a technical background (Mechanical/Aerospace) OR equivalent working experience.
• You can demonstrate either hands-on experience in MRO environment or previous working experience in a mechanical assembly. 
• Minimum 1-3 years of experience within a technical customer support team/role, preferably in the Aerospace or Defense industry.
• Interest in stress calculations (Patran/Nastran) is a pre.
• You are able to translate your customer support specialism into strong, flexible and pro-active actions.
• Customer and service-oriented mindset, with a pro-active attitude and determination to provide excellent customer service in an (international political) environment with many stakeholders.
• Ability to build up good and sustainable (international) relations.
• Fluency in both Dutch & English (speaking & writing).
• Advanced knowledge and experience with Excel in creating and analyzing performance reports.
• You have strong analytical capabilities and you enjoy solving issues. 
• You enjoy and you are able to work both independently and as part of a team. 
• You are a quick learner and you have the ambition to develop strong, flexible and pro-active customer support capabilities.
• You have excellent computer skills (Microsoft Office).

Our offer

We offer an innovative and international environment within a High-Tech organization with a rich history in the field of aircraft manufacturing. Our organization demonstrates passion for technology and our employees are rightly proud of what they design and build.

At GKN Aerospace you get every opportunity to build on your career and personal development and for this position the package includes:

• A gross monthly salary between € 3.081 and € 4.150 (junior/medior level) depending on your knowledge and experience, 
• 8% holiday allowance,
• 40 paid holidays for full-time employment (27 holidays and 13 ADV days),
• Working conditions according to the CAO Metalektro, including an excellent pension scheme (PME) and travel allowance,
• Profit sharing scheme,
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers in a pleasant atmosphere.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities. That’s the beauty of being part of a global business, once you’re on board you never know where you career journey may take you!

Questions or apply

Please apply online by sending us your CV. For additional questions you can contact Marina Monogyiou, Talent Acquistion Specialist, by email at marina.monogyiou@fokker.com. Due to data privacy reasons we do not handle any applications sent by email.