Onsite IT Engineer

Job Summary

Did you already have your first experience as an Onsite IT Engineer and you are looking to join a global organization? Are you looking for a new role that will give you the opportunity to grow further in IT? And would you like to join an aerospace company with high operating standards? Then the position of the Onsite IT Engineer should be a good match!

For our site in Papendrecht, we are looking for an Onsite IT Engineer to grow and strengthen our on-site support team. As an Onsite IT Engineer you have a customer-facing role as you are accountable for providing 1st  and 2nd line IT support to all levels of the business. You ensure all calls that are assigned to you are correctly logged and managed.

* Internal title: Service Desk Analyst. 

What you'll do

What you'll do
•    Follow all HSE rules & regulations.
•    Analyzing and solving 1st and 2nd line IT Incidents related to office equipment like laptops, telephones, printers and software. 
•    Work according to the Global IT KPI’s, which include ticket lifecycle management, SLA and customer satisfaction. 
•    Work as an effective member of a multi skilled global IT team demonstrating professionalism and customer focus at all times.
•    Work diligently following the processes required for maintaining the IT Environment.

Besides that, you’ll have a part in the ITIL Process within the team, where you:
•    Assist with routine call trend and root cause analysis to identify recurring themes to feed into Problem Management and Continuous Improvement planning.
•    Act as Knowledge Manager within the team and take part in creating and updating knowledge articles so as to effectively identify problems and efficiently helping customers. 
•    Educate and guide customers on the correct processes to log issues and request IT services and ensure these processes are followed.
•    Escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers.

What you'll bring

•    1+ years’ experience in an IT technical support team (ideally within a manufacturing environment).
•    Experience as 1st or 2nd line IT Service Desk.
•    Familiarity with working in a large multi-tiered IT support environment is a preference.
•    Certifications and/or experience in one or more of the following fields:
      o    Windows 10/11
      o    Networking (patching)
      o    Azure Administrator
•    Ability to prioritize workload and work under deadlines. 
•    Service-oriented, self-starter, driven, eager to learn. 
•    ITIL Foundation Certified (V3 or V4) would be an advantage.
•    Fluency in both Dutch and English language.

As part of this role you’ll be asked to take part in a stand-by schedule, requiring you to be on-call outside of regular working hours approximately once every 12 weeks. Working from home is possible for one day per week, when you’ll be asked to fulfill a regular Service Desk role (taking on calls etc). In addition, while the role is not predominantly physical, it will entail some lifting and transporting of IT equipment as part of a routine setup and relocation tasks.

What we'll offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry. In the role of the Onsite IT Engineer, you will belong to a close knitted team. We will support and promote your professional and personal development.

Furthermore, we will offer you:
•    A gross monthly salary up to € 4.693 depending on your experience and qualifications and according to the CLA Metalektro,
•    8% holiday allowance,
•    40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27holidays and 13 ADV days),
•    An excellent pension scheme (PME) and travel allowance,
•    A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.

How to apply

Please apply online by sending us a Cover Letter and your CV. Due to data privacy reasons we do not handle any applications sent by email. For additional questions you can contact Glenn Duggert, Talent Acquisition, via glenn.duggert@fokker.com.