HR Shared Service Manager

Date: 24 Sep 2023

Location: Papendrecht, NL

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.

About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.

The Role

This role ensures delivery of core shared HR Service activity - H2R employee life cycle - across the Netherlands and manages the teams to ensure this delivery is reliable,
consistent, efficient and to a good standard.
The role will scope and manage projects to develop the shared HR services scope, increase and deliver harmonisation / standardisation of HR processes and maximise efficiency through use of technology and automation
in partnership with the HR systems team to ensure the right customer experience (high tech – human touch).


Management of the Netherlands shared HR services function shared across sites (e.g. new hire on-boarding, employee life cycle changes, orientation,
off-boarding, T&A, payroll, benefits administration, SAP Success Factors data quality.
Develop a clear scope as required around shared service activity and that associated processes are effective, compliant and embed policy & governance requirements. 
Work this journey with key stakeholders including HR colleagues, vendors, managers & employees to ensure the right customer experience.
Ensuring the right qualitative and quantitative staffing at levels within the Shared HR Services team within budget. 
Ensure effective people management of shared HR services teams, coach and supervise team members to ensure they are engaged, 
fully trained (skills & capabilities) and deliver a high standard quality of work.
Focus on systems, processes & technology to maximise efficiency and drive harmonisation/standardisation.
Apply lean principles to define, review, improve & document shared services processes. 
Monitor and manage all interfaces between all external vendors providing services and manage SLA’s accordingly.
Partner with IT and HR systems teams to ensure effective system integration & development with a focus on removing duplication.
Ensuring an effective & compliant implementation of personnel management or administration, as well as supervising the correct implementation of regulations with regard to employment conditions.
Leads and delivers multiple complex and potentially competing key projects to develop shared HR service approach within agreed timescales and budget, including communication plan.  
Responsible for the completion, storage and audit of all required employment documents.
Actively advocate that data is the foundation for an objective decision making process.
Support VP HR Operations with ad hoc projects & activities, as required.

What do we ask for


     Experience of implementing/developing shared HR services or working in shared service environment.
     Strong experience of HR business process framework, including key HR process and practice.
     Strong understanding of Netherlands compliance requirements, including CLA and policy best practice.
     Experience managing external suppliers on a tactical (SLA + KPI’s) and operational level (day-to-day business).
     Ability to effectively work autonomously with the support of the VP HR Operations and the wider project teams.

     Good organisational and administrative ability, with a high level of accuracy and attention to detail.
     Ability to work effectively in a complex and fast-paced environment and prioritise across multiple complex changing projects (can do mentality).
     Demonstrated experience managing multiple projects in a complex (international) environment.
     Strong experience of Project Management and associated methodology best practice, including Lean processes (continuous improvement)

     Good people management and communication skills.
     Excellent analytical skills, good judgment and excellent execution (strong drive for results).
     Strong relationship management and influencing skills, both internal & external, with all levels.
     Effective problem solver and strong ability to organise own workload and work to deadlines.
     Strong Microsoft Office skills and relevant project management software.
     Able to take the initiative and be pragmatic to achieve successful outcome.

     Fluency in Dutch and English

     Experience in a complex matrix organisation
     Working as part of broader virtual teams
     Experience with SAP SuccessFactors (HR Core), Visma YouServe (Payroll) and Visma Plusport (Learning Management System)
     Certification LEAN Foundation / Agile way-of-working

We offer

You will be working in an international environment with a local culture with the following package:

• Holiday Allowance – 8%
• 29 days holiday + 13 ADV
• Commuting Allowance
• Applicable Conditions; CLA Metalekro and Fokker Handbook
• Pension – Fully meeting the provisions of the PME pension fund of the metal industry
• An opportunity to earn profit dependent bonus
• Voluntary Health Insurance
• Voluntary Other Insurances

You really have the impact on our mission in the Aerospace industry to be the most trusted and sustainable partner in the sky.

Travel requirements
Some travel to other sites required, as determined by team location and individual projects.


For more information you can contact our recruiter Yvonne Kuiper at +31 6 57360241 or
you can also apply directly through our website


Due to data privacy reasons we do not handle any applications sent by email.

We would like to receive your application via our website

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.


5 Principles


Job Segment: Payroll, Service Manager, HR Manager, Aerospace, Finance, Customer Service, Human Resources, Aviation