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Commercial Support Officer (IPT)-Manchester, CT

Date: Apr 20, 2021

Location: Manchester, CT, US

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.

About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.


Job Summary

The Commercial Support Officer (Contracts Admin) will support the day to day Commercial operation of the business and be responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.

Job Responsibilities

•    Responsible for providing Commercial support and contract administration support to the team.
•    Facilitate the entire quotation process including review of Request for Proposals (RFQs), check of estimate, compilation of quote letter, and follow-up.
•    Reviews customer purchase orders for acceptability (terms & conditions, pricing, delivery, specifications, government regulations and legal requirements) and prepares sales order and related directives. Work closely with Value Streams on order-handling internally as well as support CMs and PMs in the forecasting process (MPS &SIOP analysis)
•    Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.
•    To support customer / change negotiations and implementation including analysis of data and pricing.
•    Ability to integrate with internal processes and departments to highlight commercial issues to the program.
•    Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.
•    Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.
•    Co-ordination of Commercial communication to and from internal and external customers.
•    Establishing and controlling robust document management in the IPT and towards/ from the customer.

Job Qualifications

Basic Qualifications:

•    High School Diploma or GED 
•    2 years of contract administration experience in commercial and/or government contracts/sub-contracts experience   
Preferred Qualifications:


•    GKN Experience
•    Proven experience with Customer Interface and Communication
•    Data driven, strong analytics experience
•    Bachelor’s degree in related field of program, business, and commercial management
•    Completed or continued education in Business, Program Management, Engineering or related fields 
•    Hands-on/professional experience data entry of customer requirements into ERP systems
•    Experience with aerospace and/or aircraft machined and assembled components
•    Intermediate Excel experience and working knowledge
•    Strong working knowledge of MS Office Suite (Word, Outlook, PowerPoint, Excel)
•    Financial exposure and/or experience with Budgeting and Cost Accounting•    
•    Able to work well under pressure.
•    Advanced user of Microsoft Office Software. (excel, PowerPoint, word, outlook)
•    Must possess excellent interpersonal, negotiation, organizational and communication skills.
•    Self-starter, able to be successful with little to no supervision.
•    Able to interact with all levels of management.

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.


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Nearest Major Market: Hartford