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Regional Sales/Customer Support Manager

Date: Aug 26, 2021

Location: El Cajon, CA, US

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.


About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.

Job Summary

Under very limited supervision, the Regional Sales & Customer Support Manager manages a portfolio of existing accounts and develops new business for the company. Has the ability to interface successfully with customers including, but not limited to, Engine MRO shops, airlines, brokers and Engine OEMs. Assists in the development of sales strategies and growth plans for these customers. Working with leadership and the customer service/ops team to retain the business of existing accounts by communicating account & order status.  Acts as the expert for BD initiatives specific to their customers and region.
 

Job Responsibilities

  • Makes daily sales contacts with designated customers. 
  • Develops new customers/sales opportunities.  
  • Coordinates technical interfaces when customers require technical service. 
  • Determines a forecast of the customers’ product sales volume, e.g., order requirements for 1-5 years. 
  • Performs a market search for new/used part inventory for sale/replacement on customer orders and makes recommendations on purchases.  
  • Monitors performance of GKN repair shop activities to ensure customer schedules are met as required.  
  • Assists in the collection of customer receivables.
  • Acts as the in region BD expert for the parts repair business. 
  • Maintains a clean work environment (including assigned storage and cleaning duties in full compliance with company standards, customer and government regulations.  
  • Assists in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, in issues that involve “cost, quality, process, schedule and people”.  
  • Ensures the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.  
  • Fully complies with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
  • Ensure subordinate staff is aware of the policy and their individual responsibility and accountability for complying with it.  
  • Performs other duties, tasks and responsibilities as assigned. 
  • Performance will require meeting or exceeding annually defined sales targets.

Job Qualifications

Required Qualifications

  • Bachelor’s degree in marketing or a technical field or additional experience. 
  • Requires minimum of 5 years sales/marketing/commercial experience or related experience in an aerospace maintenance repair and overhaul (MRO) environment.
  • Ability to travel 50% of the time within the US.

 

Preferred Qualifications

  • Must possess excellent interpersonal and communication skills and have the ability to open meetings, define meeting objectives, and retain group focus on objectives.
  • Ability to communicate clearly and concisely.
     

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

 

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Nearest Major Market: San Diego