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Customer Support Representative-El Cajon, CA

Date: Sep 15, 2021

Location: El Cajon, CA, US

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.


About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

 

• Responds to customer requests for status details on current/past orders.  Responsible for documentation of customer account information on assigned customers.
• Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
• Assists Marketing reps on customer concerns, order status and key customer contacts.  Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
• Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
• Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
• Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses.  Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
• Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the company’s available resources.
• Assist in the development and maintenance of a business culture, which supports
     o the Company's overall business objectives and goals, to include
     o issues that involve “cost, quality, process, schedule and people”.
• Ensure the company's commitment to maintain a safe workplace and to protect the
     o environment through the establishment and support of Company policy and
     o adherence to various government regulations.
• Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with
     o the United States Government" in all areas of responsibility involving direct and
     o indirect contracting with the United States Government.
• Performs other duties, tasks and responsibilities as assigned.

 

Job Qualifications

Required Qualifications:


 
•High School Diploma
•2 years related experience in a contracts or customer service environment that deals with manufactured products. 
•2+ years of working with shop manufacturing processes

 

Preferred Qualifications:


 
•Ability to represent the Company in a highly professional manner. 
•Must maintain the highest level of confidentiality.
•Must be well-organized, be able to multi-task and have a high level of attention to detail. 
•Must be able to work under pressure when dictated by customer needs.
•Must be customer service driven, able to understand and support the business goals and objectives. 
•Must handle company private, sensitive and personal information in a professional and confidential manner

 

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

 

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Nearest Major Market: San Diego