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Service Desk Analyst

Date: Apr 4, 2021

Location: Bangalore, IN

Company: GKN Aerospace Careers

About Us

GKN Aerospace is the world’s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.

About the opportunity

GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do

Job Summary

To be able to support GAI (AES/AS/DL) with all required day to day IT issues. Support GAI during critical times of scheduled maintainence & Outages.

Uphold the SLA on IT Deliverables

Resolve user issues & maintain key GAI Asstes.

Vendor management & Service Desk Management

Job Responsibilities

Skills, Experience:

0-5 years of experience.

Essential Skills 
Unix Linux
-    Will include being involved in crafting, running and monitoring the infrastructure to support UNIX-Linux Serve
-    Implement Distributed Queuing on various platforms.
-    Implement Triggering and work on both Channel and Application Triggering by configuring channel Initiators and Trigger Monitors.
-    Implement Clustering mechanism to reduce the administrative tasks.
-    Work on Client-Server architecture for one-to-one and one to many connections.

-     Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
-     Install and integrate new server hardware and applications
-     Keep an eye out for needed updates
-     Support and administer third-party applications
-     Ensure network security and connectivity
-    Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
WIN Server
-    Troubleshooting - Windows 2003/2007/2010 or higher version Server, OS Knowledge - ADS, DNS, DHCP, Terminal Server & analysing operating system Memory dump.
-     Must possess good knowledge of Lync, Skype, yammer and SharePoint.

-    Solving of IT incidents related to local IT equipment like desktops/laptops, printers, mobile devices.
-    Flexible working extended hours.
-    Performing IT service requests related to local IT equipment
-    Assistance of Fokker NL IT Staff on server and network equipment maintenance 
-    Daily monitoring and maintenance tasks on server rooms and backup equipment
-    Managing and communication to 3rd party service providers for maintenance and troubleshooting of local IT equipment (hardware / connections)
-    Maintaining an inventory overview of all IT-related hardware and software, including the related (software) licenses, applications and users.
-    Participate in audits on compliance with IT security policies and to help distributing/explaining them internally
-    Responding within agreed time limits to incidents or service requests
-    General assistance of users in the correct usage of IT equipment.

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.


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